Online reviews are one of the most important assets to growing your business. It’s estimated that 90% of consumers read online reviews before visiting a business. iPrescott Business Solutions can help your Prescott small business generate great online reviews.
Customer online reviews are often a source of frustration to small business owners. iPrescott Business Solutions helps small business owners to engage with their local communities and current customers in a way that will help to build their online reputation, so they can get more new business.
iPrescott Business Solutions will help you accomplish the following:
- Understand the power of online reviews. Many small business owners do not understand that online reviews are a key part of whether or not a customer will choose your business when purchasing a new product or using a new service provider
- Turn negative reviews into positive opportunities. Every small business fears negative reviews, and unfortunately they are all too easy to get. Simply ignoring a negative review will leave potential customers questioning the integrity of a business and the quality of its products or services. Instead, there are a few steps that can be taken to turn a negative review into a testimonial of excellent customer service. Offering a prompt apology, when appropriate, and quickly responding and offering a solution are excellent ways to flip a negative review into a positive one.
- Encourage online reviews. Online reviews are essential for small businesses, but this can be a difficult thing to request of customers. However, something as simple as sending an email to your most satisfied customers asking them if they would write an online review is a great way to acquire great customer feedback and build an excellent reputation with the public
- Track customer feedback and promote it. A small business can maximize its online reputation by carefully monitoring the feedback received from online review platforms. iPrescott Business Solutions will help you set up a system to monitor and promote the positive comments on social media, directories and your company’s website.
Getting great online reviews is one of the most important things you need to grow your business. iPrescott Business Solutions is here to help your business generate great online reviews. If you’re looking for help with the online presence of your Prescott business, call us at 928-642-4048 for a free consultation.